Effective Date: January 1, 2025

Truck Net LLC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, particularly with regard to SMS communications.

Information We Collect

• Personal Information: Your name, phone number, email address, mailing address, and other details you provide to us.
• Device Information: Such as your IP address, browser type, operating system, and general usage data when you interact with our website.
• Communication Preferences: Including your preferences for receiving communications and the method through which consent was provided.

How We Use Your Information

• Respond to inquiries and provide services.
• Contact you via SMS, email, or phone for updates, follow-ups, or service-related communication.
• Fulfill legal and compliance obligations, including adherence to The Campaign Registry requirements.
• Improve our services and tailor messages based on your communication preferences.

SMS Communications and Consent

• Verbal Opt-In Process: We only send SMS messages to individuals who have explicitly given verbal consent. This consent is recorded internally with the date, context, and method of verbal confirmation.
• Types of SMS Messages: Customer support, scheduling, service notifications, and—if verbally agreed—marketing updates.
• Message Frequency: Typically 2 to 4 messages per month, with a maximum of 10 messages per month.
• Opt-Out Instructions: You can opt out at any time by replying “STOP” to any message. Please note: opting out of essential messages may affect your access to services.
• Help Instructions: Reply “HELP” to any SMS or contact us directly for support.

Data Sharing and Security

• We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes.
• Phone numbers may be shared only with SMS providers for message delivery.
• We use appropriate security measures, restrict access to authorized personnel, and securely store all records of verbal consent.
• We may disclose information if legally required (e.g., subpoena, court order).

Your Rights

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request removal of your data, subject to legal obligations.
• Withdraw Consent: Revoke verbal consent at any time by contacting us.

Contact:
Truck Net LLC
5810 Wolf Rd
Western Springs, IL 60558
support@trucknet.llc

Cookies and Tracking

Our website may use cookies to improve your browsing experience and analyze traffic. By using our site, you agree to our cookie use. You can manage cookies via your browser settings.

Compliance

Truck Net LLC complies with all applicable regulations, including:

• The Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles and Best Practices
• The Campaign Registry (A2P 10DLC) Requirements

If you have any questions regarding this policy, contact us at support@trucknet.llc.